Dashwire Privacy Policy
Last updated March 8, 2011
Part of simplifying and enhancing mobile phone experiences involves enabling users to share those experiences with the people that are most important to them — wherever they are. We understand that everything might not be suitable for sharing, so we give users complete control over what gets shared as well as who can see it.
At Dashwire, privacy is extremely important, and we are committed to maintaining the confidentiality, integrity and security of personal information about our users.
Dashwire Inc. (“Dashwire”) provides the Dashwire service and related software through our website located at http://www.dashwire.com (the “Site”). The service, personally identifiable information (PII) collected through the service or related software past the client log in is not covered by the TRUSTe certification.
Such service, software and Site are collectively referred to in this Agreement as the “Service”. We are pleased to provide this privacy policy to inform you of our practices with respect to how we collect and use personally identifiable information through our products, services, and websites that refer to this Privacy Policy.
Dashwire has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at info@dashwire.com. If you are not satisfied with our response you can contact TRUSTe here.
Dashwire complies with the EU Safe Harbor framework as set forth by the Department of Commerce regarding the collection, use, and retention of data from the European Union.
What We Collect
The data that we regularly collect about visitors to the Site (e.g., IP address, browser type, pages accessed, duration of visit, etc.) does not necessarily enable us to personally identify you, and that is not our intention. We do collect personally identifiable information about you, such as your name and phone number, but only if you voluntarily provide it by registering with us for using the Service.
Automated-Collection Information
To facilitate your use of the Service, Dashwire may automatically collect certain types of information when you access or use the Service. For example, in order to provide you with the Service, we may collect information about your mobile device (e.g., phone number, type, serial number, operating systems), the version of the Dashwire software you are using (e.g., type and version), and about your use of the Service (e.g., time-stamped log of data exchanges). In order to collect this data, Dashwire may utilize our software and other automated tools and files such as “cookies.” These automated tools and files may reside on our servers or on your computer or device. If you disable our ability to use automated tools and files, your ability to access and use all or part of the Service may be limited or disabled completely.Third Party Cookies
The use of cookies by our service providers is not covered by our privacy statement. We do not have access or control over these cookies. Our service providers use session ID cookies to make it easier for you to navigate our site, in order for you to use the shopping cart, etc.
Web Beacons
Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
Flash LSOs
We use local shared objects, also known as Flash cookies, to store your preferences such as volume control or high game score, or display content based upon what you view on our site to personalize your visit. Third Parties, with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity, use Flash cookies to collect and store information.
Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html#117118
Use of Information
Dashwire uses your personally identifiable information primarily to provide you with the Service and to provide customized content on the Service that is of interest to you. The information is also used to verify your authority to access the Service and to contact you when reasonably necessary. Dashwire may also use any information you have provided as reasonably necessary to administer or provide customer support for the Service.
Disclosure
We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties. There are a number of separate products and services offered by third parties advertised by us on our site and through the Service that may be complementary to your use of Dashwire.com (e.g., applications purchased for your phone). These product providers will not be given your personal information without your permission. In addition to the forgoing, Dashwire will disclose your personally identifiable information as it believes is reasonably necessary to comply with law such as to comply with a subpoena, regulation or other governmental authority or to prevent harm to yourself or others. Dashwire may also contract with various third parties who help us provide and maintain the Service. For example, we use a third party for data storage and may subcontract out production, fulfillment, or other operations. In these cases, we will use commercially reasonable efforts to prevent such third parties from disclosing your personally identifiable information, except for the purpose of providing the services in question. Additionally, as part of the Service, Dashwire will make your public page available to other users of the service that you have accepted friendships with, and who follow your publicly posted content. Users can control public page availability and publishing through their Account Settings. Finally, Dashwire may disclose your personally identifiable information upon a transfer or sale to another entity of all or substantially all of Dashwire's stock or assets in Dashwire's line of business to which this Privacy Policy relates or upon any bankruptcy or other corporate reorganization.
Links
For your convenience, we may provide links to certain third party websites or referrals to certain third parties’ products or services. If you choose to visit a third party's website or use its products or services, please be aware that the third party's privacy policy, and not the Dashwire privacy policy, will govern your activities and any information you disclose while interacting with the third party.
Security
In the event that you place an order through the Service, your credit card information will be encrypted using SSL technology before being transmitted over the internet. Because any other personally identifiable information you submit to Dashwire is purely voluntary and should not be of a particularly sensitive nature, we employ our standard security measures with respect to this information and do not use special encryption methods at this time. Dashwire user accounts are secured by user-created passwords and HTTPs when signing in. Please note that Dashwire cannot guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.
Public Forums
Dashwire may make available to users a blog. Any information disclosed in this area, or otherwise submitted to Dashwire for publication, becomes public information and is no longer within the shield of this privacy statement. Use extreme caution when disclosing personal information through any of the above-mentioned communication mechanisms.
Collection of Information From Children
Users must be 13 years of age or older to create an account. Dashwire has no interest in collecting information from persons under 13 years of age.
Policy Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
Accessing, Reviewing and Changing Your Personal Information
Dashwire offers you the ability to review and change certain of the information you submit to us by logging into the Site and accessing account settings. Upon your request, we will deactivate your account, and remove your personal information from our active databases. To make this request, email support@dashwire.com. Such information will be deactivated within 30 days based on your account activity and in accordance with our deactivation policy and applicable law. We will retain in our files and databases some personal information you have requested to remove to prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Terms of Service and comply with legal requirements as is permitted by law.
International Visitors and Customers
The Site is hosted in the United States. If you are visiting from the European Union (EU) or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring your personal data to the United States which does not have the same data protection laws as the EU and by providing your personal data you consent to:
The use of your personal data for the purposes identified above in accordance with this Privacy Policy; and
The transfer of your personal data to the United States as indicated above.
No Error-Free Performance
Dashwire does not guarantee error-free performance under this Privacy Policy. We may not always catch an unintended privacy issue, despite our efforts to do so. Accordingly, we welcome your feedback regarding any privacy concerns that you may have, including how we can improve this Privacy Policy.
Data Retention
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at support@dashwire.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Questions
If you have questions or complaints regarding our privacy policy or practices, please contact us at info@dashwire.com. If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by Internet at http://watchdog.truste.com/pvr.php?page=complaint, fax at 415-520-3420, or mail at Watchdog Complaints, TRUSTe, 55 2nd Street, 2nd Floor, San Francisco, CA, USA 94105. If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe's dispute resolution process, see http://watchdog.truste.com/pvr.php?page=complaint or request this information from TRUSTe at any of the addresses listed above. The TRUSTe dispute resolution process shall be conducted in English.